Knowledge Resources

Install detection sensors overhead on existing signal mast heads when possible, instead of using in-ground sensors to reduce both initial costs and maintenance costs.
The experience of Midtown in Motion project by NYC DOT with advanced signal control systems.

Engage political champions to keep controversial High-Occupancy Toll (HOT) lane projects on track.
Experience with the variable pricing projects in Los Angeles (Interim Results)

Manage uncertainty and discovery associated with procurement of advanced parking management technologies and plan for potential delays resulting from permitting and regulation processes.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

Utilize organizational assets and competencies effectively; do not underestimate the need and efforts for building internal consensus and cultural change when implementing a new parking management system.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

Ensure good data quality to successfully integrate weather alert system based upon Road Weather Information Systems.
Caltrans District 3 experience in implementing a weather alert notification system in a Regional Transportation Management Center

Conduct extensive outreach, be transparent about goals, policies, and methods of installing an advanced parking management system, and communicate clearly how the revenue from a new parking management system will be used.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

In planning for a demand-responsive pricing based parking management system, involve executive leadership, seek strong intellectual foundations, strike the right balance between complexity and simplicity, and emphasize data collection and project evaluation.
San Francisco Municipal Transportation Agency’s experience in implementing advanced parking management (Interim Results).

Provide written procedures and training for issuing warnings to Regional Transportation Management Center operators for successful weather integration.
Lessons from the evaluation of the Caltrans District 3 experience in implementing a weather alert notification system

Pursue technology based, high risk policies incrementally to better manage likely organizational and technological challenges.
San Francisco Municipal Transportation Agency's experience in implementing advanced parking management (Interim Results).

Establish contacts early and assure continued communications between planners and stakeholders to promote public and political acceptance of proposed pricing plans.
Experience with road pricing projects around the globe

Install message signs at strategic locations to provide commuters en route with real-time information of the parking availability status at a major transit station.
Experience of Montgomery County Department of Transportation

Use business and functional requirements to guide technology selection for a road pricing program and understand that the technology selected initially evolves over time.
Experience from road pricing programs in Europe and Asia

Enforce congestion toll collection and create integration linkages between pricing system and motor vehicle registries to process violations.
Experience from road pricing programs in Europe and Asia

For successful implementation of a road pricing program, strive for simplicity in policy goals and strong championing of the program by the executive and legislative leaders.
Experience from road pricing programs in Europe and Asia

Develop public outreach programs based on the cultural and political context of the project location and provide clear, salient, and timely messages about the purpose and benefits of congestion pricing.
Experience from road pricing programs in Europe and Asia

Develop a statutory and legal framework for as a foundational step for levying road pricing fees and utilizing revenues.
Experience from road pricing programs in Europe and Asia

Consider stakeholder outreach and education, transport modes that offer an alternative to driving, performance measurement, and area geography with high importance in the planning phase for road pricing programs.
Experience from road pricing programs in Europe and Asia

Create performance standards for operational effectiveness of a pricing program, define business rules for back-office operations, and refine operations practices based on needs.
Experience from road pricing programs in Europe and Asia

Be prepared to face the opportunities and challenges posed by political timetables, project deadlines, as well as pricing-equity issues for road pricing procurement and implementation.
Experience from road pricing programs in Europe and Asia

Commit to acquiring the proper level of staffing and knowledge required for the operations and maintenance of Adaptive Traffic Control System (ATCS) prior to deployment.
Lessons learned from a synthesis of domestic and foreign state of highway signal control practice.

Understand that while the viability of pricing programs is impacted by political actions, pricing signal is a potential tool for developing a sustainable transportation system.
Experience from road pricing programs in Europe and Asia

Define clear goals and pay attention to key institutional and technical factors for successful implementation of road pricing programs.
Experience from road pricing programs in Europe and Asia

Consider advantages of open-source designs and beware of legal challenges in road pricing systems procurement.
Experience from road pricing programs in Europe and Asia

Beware that schedule and costs of road pricing projects are affected by various factors including legislative outcomes, clarity and specificity of scope, and contracting methods.
Experience from road pricing programs in Europe and Asia

Enhance traffic flow in a regional, multi-state corridor by using vehicle probes to monitor real-time traffic conditions.
I-95Corridor Coalition Experience with Vehicle Probes

Use vehicle probes to monitor traffic cost-effectively, manage incidents and queue ups proactively, reduce delays, and increase traveler satisfaction along a multi-state transportation corridor.
I-95Corridor Coalition Experience with Vehicle Probes

When developing transit signal priority (TSP) systems, consider using traffic simulation models as a cost-effective means of comparing the impacts of different TSP strategies on transit and non-transit vehicle travel time.
Guidance emerging from a TSP literature review and from an evaluation of TSP in Burlington, Vermont.

Identify functional boundaries and needs for cross jurisdictional control required to implement adaptive signal control and transit signal priority systems.
Smart Corridor experience in Atlanta, Georgia

Prepare agency staff for implementation of new ITS technologies and involve maintenance and information technology (IT) staff in the installation process.
Washoe County’s experience implementing a comprehensive transit ITS program.

Be prepared to use local resources to service mission critical system components, and provide ongoing O&M training to maximize system benefits.
Washoe County’s experience implementing a comprehensive transit ITS program.

Consider procuring computer and network hardware independently when feasible and procure right-sized systems.
Washoe County’s experience implementing a comprehensive transit ITS program.

Develop requirements using widely accepted standards, preferably the open source compatible ones if available, and review those requirements immediately before requesting proposals from contractors.
Washoe County’s experience implementing a comprehensive transit ITS program.

Do not expect to see significant operations staff reductions due to implementing ITS technologies, but do expect service improvements using the same staff levels.
Washoe County’s experience implementing a comprehensive transit ITS program.

Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.
Washoe County’s experience implementing a comprehensive transit ITS program.

For a comprehensive transit ITS deployment program, select an agency project manager with skills in planning, information technology, and communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Encourage staff to find creative and efficient uses of ITS to improve operations through better communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Weigh in the advantages of procuring new information technology (IT) assets, and maintain an asset management system that details new IT inventory.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid surprises after implementation of a comprehensive transit ITS program, perform a detailed analysis of costs for operations and maintenance during the project planning phase.
Washoe County’s experience implementing a comprehensive transit ITS program.

In deploying a comprehensive transit ITS program, develop strategies and requirements for planning, procurement, implementation, and ongoing operations.
Washoe County’s experience implementing a comprehensive transit ITS program.

Expect agency's information technology (IT) operations and maintenance budget to increase in order to train qualified IT staff to maintain a new suite of hardware and software.
Washoe County's experience implementing a comprehensive transit ITS program.

Ensure that the management responsible for transit ITS planning is knowledgeable on agency’s labor contracts and how labor contracts affect effective utilization of ITS tools.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid project implementation delays and unanticipated costs, perform a thorough review of the existing technologies during the planning phase of a comprehensive transit ITS deployment.
Washoe County’s experience implementing a comprehensive transit ITS program.

Understand that the contractor’s availability to remain on site after the deployment of a comprehensive transit ITS is important, so is the contractor’s ability to work with the original equipment manufacturer.
Washoe County’s experience implementing a comprehensive transit ITS program.

Designate the agency project manager as the single point of contact with the contractor and evaluate track record of contractor’s project management.
Washoe County’s experience implementing a comprehensive transit ITS program.

Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success.
Washoe County’s experience implementing a comprehensive transit ITS program.

Ensure proper placement of variable speed limit (VSL) signs in a work zone and operate the VSL system consistently on a long term basis.
Virginia’s experience using variable speed limit signs in a work zone

Adopt a long term perspective identifying a business reason or an operational need for ITS based solutions and embrace performance measures.
Nationwide state and local agency imperatives for ITS deployment

Commit to testing the new systems thoroughly, develop an acceptance matrix to document status of testing, and perform verification and validation before introducing them to support agency’s transportation operations.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Tailor the standard systems engineering process model to suit an agency’s ITS deployment scale and needs.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Reach out to a broad range of stakeholders and deploy early the projects that demonstrate easy-to-see benefits to build momentum for agency’s ITS program.
Chattanooga Area Regional Transportation Authority's experience in deploying transit ITS

Assure public acceptance prior to implementation of electronic congestion pricing solutions.
International experience with congestion pricing

Beware of accuracy and privacy issues in using truck transponder data for developing real-time traveler information applications.
An Oregon Department of Transportation Experience

Ensure that experienced staff oversee the development of a complex software system and thoroughly follow systems engineering process.
Experience from iFlorida Model Deployment

Establish a well defined process for monitoring and maintenance before expanding the base of field equipment.
Experience from iFlorida Model Deployment

Ensure that Highway Patrol's CAD system operators enter key information needed by the transportation management center operators.
Experience from iFlorida Model Deployment

Beware of costs, utility, reliability, and maintenance issues in deploying a statewide transportation network monitoring system.
Statewide systems implementation experience from iFlorida Model Deployment

Beware that software development for ITS projects can be utterly complex, which demands avoiding pitfalls by following a rigorous systems engineering process.
Experience from iFlorida Model Deployment

Beware of the limitations of using toll tags in order to calculate travel time on limited access roadways and arterials.
Experience from iFlorida Model Deployment

In developing software for automated posting of messages on dynamic message signs, focus on the types of messages that are used often and changed frequently, and also include manual methods for posting.
Experience from iFlorida Model Deployment

Ensure compatibility of data format of the field-weather monitoring sensors with the central software in the transportation management center.
Statewide systems implementation experience from iFlorida Model Deployment

Design traffic video transmission systems around the constraints of bandwidth limitations and provide provisions for remote configuration of video compression hardware.
Statewide systems implementation experience from iFlorida Model Deployment

Deploy a variable speed limit system only after the software systems required to support it are mature and reliable.
Experience from iFlorida Model Deployment

Beware of challenges involved in developing an integrated statewide operations system for traffic monitoring, incident data capture, weather information, and traveler information—all seamlessly controlled by a central software system.
Statewide systems implementation experience from iFlorida Model Deployment

Define a vision for software operations upfront and follow sound systems engineering practices for successfully deploying a complex software system.
Experience from iFlorida Model Deployment

Develop an effective evacuation plan for special event that gathers a large audience and consider co-locating the responding agencies in a joint command center.
Experience from iFlorida Model Deployment

To support statewide traveler information services, design and implement reliable interface software processes to capture incident data from the local and highway patrol police’s computer aided dispatch systems.
Statewide systems implementation experience from iFlorida Model Deployment

Use simple menu choices for 511 traveler information and realize that the majority of callers are seeking en route information while already encountering congestion.
Experience from iFlorida Model Deployment

Be flexible to use data from various sources, such as the highway police patrol’s incident data, user feedback, and monitoring stations, to develop a statewide traveler information system.
Statewide systems implementation experience from iFlorida Model Deployment

Strengthen the ability to coordinate and manage operations for planned special events by co-locating a traffic management center with a public safety center with representatives from police, fire and 9-1-1.
Experience from Montgomery County, Maryland using ITS for planned special events.

Use portable ITS equipment to monitor and control traffic flow at major signalized intersections located at entrance and exit points near planned special events.
Experience from Dutchess County, New York using ITS for planned special events in a rural area.

Consider deploying ITS in a work zone to improve traffic safety and mobility during construction.
Arkansas' experience using ITS in work zones.

Plan your system to accommodate future expansion.
A Utah Department of Transportation Experience from the expansion of the CommuterLink intelligent transportation system.

Maintain ownership of the work zone ITS system and monitor vendor's work diligently to assure proper system operation.
North Carolina's experience implementing ITS solutions in work zones.

Coordinate the schedules for ITS deployment and roadway construction to maximize use and benefits of the system.
North Carolina's experience implementing ITS solutions in work zones.

Proactively establish working relationships with all partner stakeholder groups.
A Utah Department of Transportation Experience from the expansion of the CommuterLink intelligent transportation system.

Package road value-pricing strategies with technology upgrades and conduct extensive outreach that involves champions, stakeholders, and the general public.
Experience nationwide with FHWA's congestion and value pricing pilot programs.

Implement smart parking systems at sites that experience high parking demand, are located close to a major freeway or arterial, and are configured to accommodate parking sensors at entrances and exits to promote accurate parking counts.
Experience with smart parking in Oakland, California

Beware that modeling may not be a suitable substitute for before-after studies of ITS integration projects.
Experience from Minnesota's Traveler Information Guidance and Emergency Routing (TIGER) Project.

Expect non-custom hardware and software to have technology limitations that may affect operational capabilities.
The Chicago, Illinois and Montgomery County, Maryland experience in procuring and developing advanced parking information system hardware and software.

Secure high level management support and broad participation throughout an organization during the implementation and operation of transit automatic vehicle location systems.
A synthesis of transit agency experience with bus AVL systems

Plan for cellular communications to evolve and transition to new communication technologies every few years.
A synthesis of transit agency experience with bus AVL systems

Implement travel demand management and ITS strategies to successfully reduce congestion and delay during special events.
Phoenix International Raceway's experience with TDM strategies.

Use the ITE Traffic Signal Self-Assessment to help make the case for increased staffing and funding to support traffic signal programs.
From the 2007 National Traffic Signal Operations Report Card Technical Report

Ensure the accuracy and consistency of an MDSS to build user confidence and trust.
From the experience of Maine Department of Transportation.

Build support for the use of an MDSS tool in order to overcome institutional barriers.
From the experience of Maine Department of Transportation.

Keep technical solutions open-ended in the early stages of an ITS research project, and follow a research oriented contract vehicle.
Experience from the New York Advanced Traveler Information System (ATIS) Implementation and Integration Project

Prepare in advance for severe weather by staffing enough snow plow operators and ensuring that public information systems will be updated with current weather and road conditions.
Experience from the 2007 winter storm emergency response in the Commonwealth of Pennsylvania.

Recognize that deployment delays can lead to a ripple effect of challenges that affect project deployment progress.
Great Lakes ITS project management experience with deployment delays associated with the Airport ITS Integration Project.

Develop a project champion succession plan within participating organizations to avoid orphaning a project.
The Great Lakes ITS project management experience from a change in political leadership.

Beware that inter-agency funding arrangements can lead to delays in awarding and executing project contracts.
The experience of Wayne County and the Wayne County Airport Authority in securing earmarked funds and executing contracts.

Identify key design issues in the deployment of advanced parking management systems (APMS).
Experience from APMS deployment sites.

Examine route-specific opportunities and constraints, and assess corridor market potential for transit services prior to implementing BRT running way improvements.
National experience developing BRT

Involve all appropriate stakeholders in a formal and collaborative manner during each phase of the advanced parking management systems (APMS) project.
Experience from APMS deployment sites.

Ensure proper operations and maintenance of advanced parking management systems (APMS)
Experience from APMS deployment sites.

Utilize transportation tools in communications, traffic control, and monitoring and prediction to maximize the ability of the highway network to support evacuation operations.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Include public and private sector transportation organizations as stakeholders in emergency evacuation operations and involve them in the preparedness and response planning.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Utilize ITS technologies to improve highway efficiency in emergency evacuations with advance notice.
Experience nationwide in the successful use of the transportation network in emergency evacuations with advance notice.

Use a common Concept of Operations for evacuation operations that clarifies stakeholder roles and defines coordination activities for all operational phases of the evacuation.
Usefulness of a shared transportation operations plan in emergency evacuations with advance notice.

Ensure electronic toll collection systems are interoperable with neighboring toll facilities.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Evaluate pros and cons of different methods for electronic toll collection.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Consider various toll methods to push traffic demand away from peak hours.
The Washington State Department of Transportation’s experience with planning for tolling implementation.

Recognize issues in deploying ITS technologies for coordinating and improving Human Services Transportation.
Experiences from six agencies.

Draw on the strengths of complementary relationships between the public and private sectors for successful implementation of ITS projects.
The E-470 Public Highway Authority’s experience in forging public-private partnerships for design, construction, operations, and maintenance of an electronic toll highway facility.

Improve overall usefulness of a closed-circuit television (CCTV) camera by expanding the coverage, color-vision features, and operational availability of the camera.
Monroe County, New York's experience in ITS camera deployment and system integration.

Build a strong partnership between transportation and public safety agencies, and establish clear operational rules from the start.
An experience operating a CAD-TMC (Computer-Aided Dispatch - Traffic Management Center) in Washington State.

Work closely with project partners and stakeholders
Experience from the State of Vermont Multimodal Passenger Information, Transit Signal Priority and ITS System Planning Project

Collect high quality data with committed workers to help ensure reliable and consistent 511 services for tourism.
Kentucky's experience offering tourism related services through its 511 Travel System.

Ensure users have easy access to 511 operators and tourism information.
Kentucky's experience offering tourism related services through its 511 Travel System.

Anticipate, understand, address and manage the risks associated with fare card technologies and the vendor relationship.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Understand the issues, strategies and trade-offs that motivate agencies to join in a regional partnership and provide appropriate support.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Plan for greater time and project complexity than expected.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Understand user and usability issues surrounding the development and deployment of kiosks and Interactive Voice Response (IVR) systems.
Experience from the Lake Tahoe Coordinated Transit System.

Consider a consensus organizational model to help assure support and participation of partners in a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Provide for appropriate legal support services to address the many significant legal issues faced in implementing a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Anticipate and address challenges to consistently operating a transit signal priority (TSP) system.
Experience from a cooperative project between Sacramento County and the Sacramento Regional Transit District in deploying a transit signal priority system.

Establish a coordinated fare structure to effectively accommodate differences in fare structures across participating agencies.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Examine the contextual factors and carefully manage the associated issues that will determine the success or failure of a regional fare card project.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Seek a variety of funding sources to support a regional fare card project, and offer a finance plan that encourages participation.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Consider the value of implementing a limited fare pass system initially to serve as an interim experience base for a comprehensive region-wide electronic fare card system.
Experience of seven partner public transportation agencies in the Central Puget Sound region of Washington in setting up a regional fare card program.

Recognize staffing and communication needs for Advanced Traveler Information Systems (ATIS) projects.
Experience from the Pennsylvania Turnpike Commission.

Recognize integration issues in Advanced Traveler Information Systems (ATIS) Projects, and follow the systems engineering approach to establish a project's foundation.
Experience from the Pennsylvania Turnpike Commission.

Assess needs and communication infrastructure capabilities for the design of an Advanced Traveler Information System (ATIS).
Experience from the Pennsylvania Turnpike Commission.

Closely coordinate the content and delivery of travel information messages to the public during disasters.
Experiences of a panel of experts in disaster information dissemination.

Adequately plan for the ATIS operational needs for communicating with the public during disasters.
Experiences of a panel of experts in disaster information dissemination.

Adopt best practices for integrating emergency information into Transportation Management Center (TMC) operations to improve performance and increase public mobility, safety and security.
Experience from 38 TMCs across the country.

Invest in research and development for emergency integration.
Experience from 38 TMCs across the country.

Extend the application of emergency integration best practices to further improve emergency operations.
Experience from 38 TMCs across the country.

Integrate weather information into Transportation Management Center (TMC) operations to enhance the ability of operators to manage traffic in a more responsive and effective way during weather events.
Experience from 38 TMCs across the country.

Integrate various types of road weather information to promote utilization by the public.
An Idaho Transportation Department experience in Road-Weather Information System integration.

Exercise careful planning in preparation for issuing an RFP to help mitigate cost, schedule, and performance risks.
The Riverside Transit Agency experience with the methods of award and terms and conditions used to procure equipment and software for automatic vehicle location (AVL) and computer-aided dispatch (CAD).

Consider issuing separate awards for specific project components when procuring divergent technologies, equipment, or services.
The Riverside Transit Agency experience with the methods used to procure equipment and software for automatic vehicle location (AVL) and computer-aided dispatch (CAD).

Identify a single agency to be responsible for maintenance of an emergency vehicle preemption system.
The experience of multiple agencies with emergency vehicle preemption systems.

Conduct rigorous testing prior to deployment of an emergency preemption system to avoid potential problems and negative system impacts.
The experience of multiple agencies with emergency vehicle preemption systems.

Create a Transportation Management Center plan to handle potential emergencies and special events.
The United States and Canada's experience with Transportation Management Center staffing and scheduling.

Employ the core set of measures, as appropriate, to measure customer satisfaction with 511.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Address the technical issues associated with using Voice over Internet Protocol (VoIP) phone systems to access 511 and other N11 services.
Experience from an exploration of 511 Emerging Technology Issues

Consider requirements definition and system design Issues for Archived Data Management Systems.
Experience from six Archived Data Management Systems case studies.

Adhere to the proposed standard evaluation approach in order to facilitate high response rates and to collect reliable data on 511 implementation.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Carefully consider the overall design and content of the 511 customer survey questions.
Experience from Implementing a Standard Evaluation Approach and Measures as Part of the Arizona 511 Model Deployment.

Engage in marketing, training, and outreach of Archived Data Management Systems (ADMS)
Experience from six Archived Data Management Systems case studies.

Pursue a vigorous 511 marketing program, especially to promote new types of information targeted to specific user groups.
An Arizona Department of Transportation experience in 511 implementation.

Expect to spend time and effort in testing and refining the voice recognition features of a 511 system.
An Arizona Department of Transportation experience in 511 implementation.

Incorporate mechanisms for capturing user feedback for system evaluation, including the ability to intercept incoming 511 calls for survey or focus group recruitment.
An Arizona Department of Transportation experience in 511 implementation.

Install an electronic transit card system to enhance rural transit agency performance and coordinate human service transportation between agencies to achieve more efficient services.
New Mexico's experience with the implementation of Intelligent Coordinated Transit Smart Card Technology

Anticipate challenges in planning and deploying smart card technology in a rural environment.
New Mexico's experience with the implementation of Intelligent Coordinated Transit Smart Card Technology.

Test new signal timing plans, even on a shoestring budget.
Experience from a synthesis of signal timing projects.

Conduct a site survey when developing a new signal timing plan.
Experience from a synthesis of signal timing projects.

Make traveler information systems at tourist attractions more useful by targeting tourists in marketing and promotion efforts and orienting user interfaces to tourists.
Experience nationwide with traveler information systems in tourism areas

Develop a user-oriented system for displaying travel time messages on dynamic messages signs.
Four American Cities' experiences with Travel Time Messaging on Dynamic Message Signs.

Optimize travel time messaging operations by improving the way in which data is collected, analyzed, and displayed.
Four American Cities' experiences with Travel Time Messaging on Dynamic Message Signs.

Employ the use of critical ITS technologies in the emergency management of transportation operations during biohazard incidents.
Application of technology for transportation operations in biohazard emergencies.

Use the U.S. Department of Transportation's Biohazard Operational Concept as a blueprint to guide the development of a biohazard event management plan.
Recommendations for defining the organizational structure, processes and policies for transportation management during a biohazard incident.

Manage response to a biohazard emergency using Emergency Activation Levels, an Incident Management System, and Emergency Operations Centers.
Recommendations for defining the system of direction and control of a state DOT for transportation management during a biohazard incident.

Treat maintenance staff as customers and beneficiaries of ATIS information.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Consider that ATIS deployment in rural and/or remote areas presents special challenges.
Washington's experience in deploying five Advanced Traveler Information System (ATIS) projects and developing a standardized approach for evaluating ATIS projects.

Keep the public informed with current accurate information to promote knowledgeable travel decisions.
Boston, Massachusetts’s experience with transportation planning for special events.

Consider public/private partnerships and unique financing methods as ways to cover costs for managed lanes projects.
Guidance provided by the Texas Transportation Institute on funding and financing managed lanes projects.

Recognize the value of inter-agency partnerships when implementing ITS projects.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Maintain owner control and consistent oversight when using a System Integrator for project implementation to keep project on time and on budget.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Consider dividing a large ITS project into manageable task orders.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Apply systems engineering principles for improved project management.
A Colorado DOT experience in deploying a large multi-jurisdictional ITS project

Consider changeable message sign (CMS) positioning, data archive requirements, and traffic demand when considering deployment of a dynamic late merge system.
Experience of the Minnesota Department of Transportation in deploying a dynamic late merge system.

Consider the appropriateness of different lane management strategies.
The experience of managed lanes projects in California, Texas and New Jersey.

Utilize public education and outreach in managed lane projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Consider operational issues of electronic toll collection and enforcement with value pricing projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Engage in comprehensive planning and coordination of managed lanes projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Engage in active management of managed lanes projects.
The experience of managed lanes projects in California, Texas and New Jersey.

Build support for operations and management activities by using data collected and archived to demonstrate data archival benefits.
National experience using archived traffic detector data for monitoring highway performance.

Gather information on activities and events that can affect system performance.
National experience using archived traffic detector data for monitoring highway performance.

Implement compatible Electronic Toll Collection systems in every state.
A retrospective of what's been learned since the first ITS Strategic Plan developed in 1992.

Provide reliable travel time information to increase user satisfaction with ITS applications.
A retrospective of what's been learned since the first ITS Strategic Plan developed in 1992.

Use dynamic lane merge systems to improve operations in long term construction zones.
Michigan Department of Transportation's experience with a dynamic lane merge system (DLM)

Consider using real time traffic control system to overcome mobility and safety obstacles in a work zone.
An Illinois Department of Transportation experience using ITS in work zones.

Ensure active oversight by knowledgeable state government staff of any complex ITS integration work that involves multiple contractors working simultaneously.
A State of Connecticut experience with deployment of CVISN.

Assure success by involving all the relevant state agencies and the motor carrier industry early in the CVISN development process.
A State of Connecticut experience with CVISN deployment.

Maintain frequent and open communications with other states and the federal government when developing and deploying new, complex ITS technologies.
A State of Washington experience with CVISN deployment.

Work with the trucking industry to assure success in deploying an electronic credentialing system for commercial vehicles.
A State of Washington experience with CIVISN deployment.

Implement a commercial vehicle e-credentialing program in order to make administration and roadside inspections more efficient, keep vehicles moving on the state's roads, and expedite registration.
Washington State’s experience with deploying Commercial Vehicle Information Systems and Networks (CVISN) Electronic Credentialing.

Follow accepted guidelines to create concise, effective messages to communicate to the public using Dynamic Message Signs (DMS).
Guidance from a Dynamic Message Sign handbook and from the use of DMSs in metropolitan areas.

Use recommended practices to provide accurate travel time messages to the public using Dynamic Message Signs (DMS).
Experiences and guidance from the use of DMSs in metropolitan areas.

Strike a balance between CMS content and the driver's ability to read at 65 mph when posting AMBER alerts.
The experience of several states regarding AMBER alerts.

Assure accurate late train arrival forecasts in support of a Connection Protection system.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Incorporate real-time bus and train location information in the Connection Protection algorithm.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Adjust bus schedules to assure adequate time to accomplish rail-to-bus connections, given the risk of late train arrivals at connecting stations.
Experience of the Utah Transit Authority in implementing a Connection Protection program for rail-to-bus passenger transfers in Salt Lake City.

Ensure redundancy of critical components in transportation support systems to be used in case of an emergency.
Experience nationwide with responding to catastrophic events

Sustain ITS network operations and interagency communications during emergencies by ensuring provisions for alternate power supply and telecommunications services.
Experience nationwide with responding to catastrophic events

Develop and rehearse an emergency response plan for managing catastrophes with minimum panic, disruption and loss.
Experience nationwide with responding to catastrophic events

Minimize technical issues encountered with integrating ITS components by planning for issues and developing solutions prior to project implementation.
TriMet’s experience with the deployment of Transit Tracker in Portland Oregon.

Involve both public and private sectors in disseminating emergency management and disaster recovery information
A nationwide evaluation of Advanced Traveler Information Systems and emergency management

Recognize potential institutional issues when deploying an ITS system.
TriMet’s experience with the deployment of Transit Tracker in Portland Oregon.

Adopt a performance-based, proactive approach to traffic signal system operations in order to maximize operational efficiency.
The City of Minneapolis Department of Public Works' experience.

Maintain adequate funding and personnel levels to maximize efficient operation of traffic signal systems operations.
The City of Minneapolis Department of Public Works' experience.

Use a regional approach for traffic signal systems operations to realize cost efficiencies.
The City of Minneapolis Department of Public Works' experience.

Follow a rigorous financial approach for estimating the true costs & savings from outsourcing highway maintenance services.
Experiences from Massachusetts, Virginia, Oklahoma, Texas, Florida and British Columbia in outsourcing highway maintenance services.

Use ITS to implement a reliable communications system in work zones.
New Mexico’s experience in planning, deploying and operating a work zone traffic and incident management system.

Ensure initial and ongoing success of ITS deployments by providing sufficient start-up time, maintaining flexibility, and performing maintenance needs in-house.
New Mexico’s experience with planning, deployment and operating a work zone traffic and incident management system.

Build public awareness of large-scale construction projects and keep the public informed of work zone schedules to help minimize the associated travel impacts.
New Mexico’s experience planning, deployment and operating a work zone traffic and incident management system.

Develop partnerships for a cost-effective approach to deploy remote traffic count stations that will provide real-time traffic data during a hurricane evacuation.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Effectively communicate plans for implementing contraflow lanes during a hurricane evacuation.
Experience from nine transportation management projects on hurricane evacuation preparedness.

Place portable changeable message signs (CMS) on the shoulder or median nearest the discontinuous lane when implementing a dynamic late merge system (DLMS) to manage a work zone.
A Minnesota DOT experience in work zone management.

Use a bi-national stakeholder forum to help apply ITS technology at an international border crossing.
A public-private partnership experience in deploying a bi-national electronic truck border crossing system at the Washington /British Columbia border.

Monitor emerging security requirements and legislation that may impact commercial vehicle business processes.
The IMTC ITS CVO – Border Crossing Deployment stakeholders experience with changes in security policies in Washington State and British Columbia.

Protect data privacy by implementing user authorization levels for sensitive information.
The Washington State and British Columbia experience in developing a fully operational and bi-national electronic commercial vehicle operations (CVO) border crossing system.

Use an interoperable transponder to assure maximum benefits to both the private and public sector.
The Washington State and British Columbia experience in using transponders as part of the IMTC ITS CVO – Border Crossing Deployment.

Include sufficient safeguards to ensure the integrity of the fiber-optic communications infrastructure for ITS.
Silicon Valley Smart Corridor's experience with safeguards and monitoring of integrated freeway, arterial and incident management systems and impact on deployment delays.

Realize that stakeholder policies, priorities, and personnel training are critical to ensure consistency and schedule adherence in deploying integrated systems.
Silicon Valley Smart Corridor's stakeholder experience in the deployment of an integrated freeway, arterial and incident management systems and the impact on deployment delays.

Deploy ITS transit technologies including computer-aided dispatch (CAD) and automated vehicle location (AVL) to coordinate human transportation services across agencies, reduce costs, eliminate duplication, and increase quality of service.
Experience delivering coordinated transportation services from the USDOT Mobility Services for All Americans research initiative.

Develop ways to raise awareness among businesses to promote advanced traveler information sources to their customers.
An Acadia National Park experience in ITS deployment.

Ensure effective public and stakeholder outreach in order to garner support for HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Utilize standard highway project management procedures and tools to successfully implement HOT lane projects.
Texas and California's experience with deploying High Occupancy Toll lanes.

Set toll prices and vehicle occupancy requirements to maintain favorable travel conditions on HOT lanes.
Texas and California's experience with deploying High Occupancy Toll lanes.

Adequately invest and plan for the deployment of an Advanced Public Transportation System (APTS).
Experience from the Cape Cod Advanced Public Transit System.

Recognize the data requirements of an Advanced Public Transportation System (APTS).
Experience from the Cape Cod Advanced Public Transit System.

Participate in truckers' meetings to advertise new freight advanced traveler information systems, communicate changes in existing systems, and obtain feedback from stakeholders.
Experience in mobility management and freight data in Washington State

Develop a long term vision for an Advanced Public Transportation System (APTS).
Experience from the Cape Cod Advanced Public Transit System.

Analyze system performance beyond traditional notions of average conditions to reveal impacts of various combinations of ITS and infrastructure elements and be sure to choose appropriate performance measures to fully understand theses impacts.
Seattle's experience with evaluating ITS alternatives.

Consider using the public-private partnering method to provide ITS services.
The Florida Department of Transportation's experience with implementing a regional ATIS program in the Miami tri-county region.

Be sure to identify and take into account features unique to each state when designing and deploying ITS technology projects across multiple states.
Experience from technical integration of commercial vehicle safety and fitness data in the eastern United States.

Identify all transportation, incident management, and emergency response entities and strive to resolve issues with semantics and terminology among different agencies.
The experiences in multi-agency coordination, emergency response, and transportation operations within the National Capital Region on September 11, 2001.

Provide a single message to the public to assure consistency and to correct inaccurate crisis information.
Transportation agencies share their experiences in coordinating with the media during and after a catastrophic event – in this case, September 11, 2001, in the National Capital Region.

Plan for system redundancies to ensure appropriate incident response activities and continuity of operations during emergency situations.
The National Capital Region's experiences in emergency response after September 11, 2001.

Partner with neighboring agencies, either formally or informally, to address institutional challenges and benefit from cross-jurisdictional traffic signal coordination.
The experience of five regions with cross-jurisdictional signal timing.

Hire properly trained staff to deploy and maintain traffic signal systems.
Agencies share experiences managing and operating traffic signal systems.

When deploying ITS for transit service, perform a technology assessment during the planning phase, gather technology operator input, and designate a project manager with adequate decision-making authority.
Experience deploying ITS for transit service in a suburban area

Identify and then become familiar with available ITS technologies to be able to assess which ones are suitable and affordable for the organization.
Nationwide experience with assisting transit system managers in deploying ITS.

Provide traveler information in rural areas to allow for good travel decisions in inclement weather and construction season.
Oregon DOTs experience with rural traveler information systems.

Be aware that ITS deployment contracting is complex and may be subject to changes in technologies and market forces.
Virginia DOT's experience with delays in contracting for the Hampton Roads Advanced Traveler Information System deployment

Consider the risk that draft ITS standards will not remain stable through further development when deciding whether to use them in an ITS deployment.
Hampton Roads, Virginia's experience with immature data-exchange standards for its Advanced Traveler Information System

Deploy ITS systems strategically to achieve benefits.
San Antonio’s experience with integration of freeway and arterial management systems.

Integrate freeway and alternate route operations to achieve greater benefits.
San Antonio’s experience with integration of freeway and arterial management systems.

Cooperate with organizations representing different operating philosophies, priorities, budgets, and constituents to integrate ITS.
San Antonio's experience with the integration of freeway and arterial management systems.

Use ITS Standards to achieve interchangeability and interoperability for Dynamic Message Signs.
Experience of nine agencies using Dynamic Message Signs built to NTCIP specifications.

Establish a working group among public sector partners to address liability issues.
A Phoenix area experience with establishing procedures for cross jurisdictional signal control.

Ensure that privatization agreements for the management of toll lanes retain the right for the public agency to improve upon or build transportation facilities that may potentially compete with the privatized toll lanes.
Experience from California’s State Route 91 value -priced express lanes.

Strengthen public acceptance of congestion-based pricing of express lanes by preserving the option to use free lanes, maintaining good levels of service, and prioritizing safety.
Experience from California’s State Route 91 value -priced express lanes.

Identify methods to distribute automated vehicle identification tags to improve market penetration when collecting arterial travel speed information.
San Antonio's experience with automated vehicle identification tags.

Consider reconfiguring and integrating existing roadway management IT systems whenever possible to save costs associated with implementing new systems.
Phoenix’s experiences with integrating roadway management IT systems.

Implement a communication structure across jurisdictions that facilitates the flow of traffic data and allows agencies to coordinate traffic signal timing.
Phoenix and Seattle’s experiences with coordinating traffic signal timing across jurisdictional boundaries.

Develop an Incident Management Program strategy and plan.
Experience of transportation professionals nationwide in developing successful incident management programs.

Allocate sufficient resources for technology deployment and operator training to improve incident detection and verification.
Experience of transportation professionals nationwide in developing successful incident management programs.

Manage resources to optimize incident response and clearance times to reduce the impact on traffic flow.
Experience of transportation professionals nationwide in developing successful incident management programs.

Select Transportation Management Center (TMC) design and location based on individual TMC needs and traffic realities.
Eight states' experiences with design and location considerations for TMCs.

Utilize well-equipped safety service patrols to assist highway motorists after vehicle malfunctions or crashes, and to coordinate a safe and efficient response.
Testimonials of the benefits of safety service patrols from staff of several state DOTs, travelers, and others.

Plan diversion routes carefully to avoid negative consequences on designated alternate routes.
National experience with route diversion for incident management.

Improve demand response transit using ITS technology, including CAD/AVL, with Mobile Data Terminals (MDT), electronic ID cards, and Geographic Information Systems (GIS).
Different paratransit agency experiences with CAD/AVL, Mobile Data Terminals, electronic ID cards and GIS, all to accomplish improved operational goals, is outlined.