Knowledge Resources

Prepare agency staff for implementation of new ITS technologies and involve maintenance and information technology (IT) staff in the installation process.
Washoe County’s experience implementing a comprehensive transit ITS program.

Be prepared to use local resources to service mission critical system components, and provide ongoing O&M training to maximize system benefits.
Washoe County’s experience implementing a comprehensive transit ITS program.

Consider procuring computer and network hardware independently when feasible and procure right-sized systems.
Washoe County’s experience implementing a comprehensive transit ITS program.

Develop requirements using widely accepted standards, preferably the open source compatible ones if available, and review those requirements immediately before requesting proposals from contractors.
Washoe County’s experience implementing a comprehensive transit ITS program.

Do not expect to see significant operations staff reductions due to implementing ITS technologies, but do expect service improvements using the same staff levels.
Washoe County’s experience implementing a comprehensive transit ITS program.

Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.
Washoe County’s experience implementing a comprehensive transit ITS program.

For a comprehensive transit ITS deployment program, select an agency project manager with skills in planning, information technology, and communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Encourage staff to find creative and efficient uses of ITS to improve operations through better communications.
Washoe County’s experience implementing a comprehensive transit ITS program.

Weigh in the advantages of procuring new information technology (IT) assets, and maintain an asset management system that details new IT inventory.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid surprises after implementation of a comprehensive transit ITS program, perform a detailed analysis of costs for operations and maintenance during the project planning phase.
Washoe County’s experience implementing a comprehensive transit ITS program.

In deploying a comprehensive transit ITS program, develop strategies and requirements for planning, procurement, implementation, and ongoing operations.
Washoe County’s experience implementing a comprehensive transit ITS program.

Expect agency's information technology (IT) operations and maintenance budget to increase in order to train qualified IT staff to maintain a new suite of hardware and software.
Washoe County's experience implementing a comprehensive transit ITS program.

Ensure that the management responsible for transit ITS planning is knowledgeable on agency’s labor contracts and how labor contracts affect effective utilization of ITS tools.
Washoe County’s experience implementing a comprehensive transit ITS program.

To avoid project implementation delays and unanticipated costs, perform a thorough review of the existing technologies during the planning phase of a comprehensive transit ITS deployment.
Washoe County’s experience implementing a comprehensive transit ITS program.

Designate the agency project manager as the single point of contact with the contractor and evaluate track record of contractor’s project management.
Washoe County’s experience implementing a comprehensive transit ITS program.

Define clear goals for a comprehensive transit ITS deployment program and track the achievement of those goals to evaluate program's success.
Washoe County’s experience implementing a comprehensive transit ITS program.

Invest in high accuracy road weather information to ensure greater usage and reduce winter maintenance costs.
Case studies of Iowa, Nevada, and Michigan experience

Deliver a successful project by satisfying expectations of key stakeholders and managing resources efficiently.
Washoe County, Nevada's experience with transit ITS implementation.

Establish an effective relationship between agency and vendor, and collaboratively focus on the success of the project.
Washoe County, Nevada's experience with transit ITS implementation.