All Lessons for Source

Source: Implementation and Operational Guidelines for 511 Services, Version 2.0

Make sure 511 Systems are customer and market driven to help ensure they are utilized by travelers.(9/3/2003)
A national experience with the development and deployment of 511 Systems.

Design the 511 system to handle the surge in call volume during major events.(9/3/2003)
A national experience with the development and deployment of 511 Systems.

Recognize that interoperability is becoming an important issue in achieving the vision of a nationwide 511 system.(9/3/2003)
A national experience with the development and deployment of 511 Systems.