Identify champions early to facilitate communications, project management, and staff ownership for successful deployment of a comprehensive transit ITS program.
Washoe County’s experience implementing a comprehensive transit ITS program.
- Identify champions early in the ITS planning and deployment process. A champion or champions should be identified in functional area at the agency. This may include planning, management, operators, dispatchers and maintenance staff. The champions should be people enthusiastic about technology and willing to incorporate it into their daily activities.
- Understand the responsibility of champions in facilitating communications, and project management and ownership. The purpose of the champions is threefold:
- First, the champions can serve as liaisons with the rest of the staff in their functional areas. The champions can communicate the plan to the users and receive feedback and needs rom them to relay to the Project Manager.
Second, the champions can work with the Project Manager to refine the transit ITS plans and the required functionality.
Third, the champions can generate enthusiasm within their user groups and help the agency staff understand how transit ITS will benefit them. Their participation in the planning process will engender a sense of ownership in the planned system that allows it to be accepted and utilized more quickly.
- Recognize and utilize the roles of technically proficient champions in the implementation process. The champions from each user group can help smooth the implementation process. Because they are enthusiastic and well-informed regarding the transit ITS, the champions will be ideal candidates to perform the testing and to help identify and resolve “bugs” during implementation.
Author: Tina Wu, Matt Weatherford, Ancila Kaiparambil, Linna Zhang
Published By: Federal Transit Administration U.S. Department of Transportation
Source Date: May 2010
Other Reference Number: FTA Report FTA- NV-26-7005-2010.1URL: http://www.fta.dot.gov/documents/RTC_ITS_Eval_Study_section508.pdf
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