Unit Cost Entry

Unit Cost Element - Human Service Transportation Coordination - System Maintenance

Unit Cost Component - Human Service Transportation Coordination System Maintenance

New Mexico, USA

Description

Human Service Transportation Coordination System Maintenance - Annual Help Desk support for system data or program issues and/or user updates and training issues, as well as the support options such as email, fax, on-line chat, or phone. - Smart Card hardware support for troubleshooting and maintain the smart card equipment. - User updates - Server maintenance for web site monitoring, system backups, troubleshooting and documentation updates, limited software modifications, and IT support and project management. Maintenance includes 208 vehicles within 14 agencies.

Cost Type

Estimated

Data Date

2005

Reported Units

1

Units

Per Year

Year (Dollars)

2005

Capital Cost per Unit ($)



O & M Cost per Unit ($)

$60,000.00

Lifetime

years


Notes

Source

Intelligent, Coordinated Transit Smart Card Technology (ICTransit Card)

Author: ATR Institute, University of New Mexico

Published By: U.S. DOT Federal Transit Administration

Related System Cost ID: 2008-00154

Unit Cost Details

Capital Cost per Unit:

O&M Cost per Unit: $60,000.00

Year (Dollars): 2005

Lifetime: years

Lessons From This Source

Anticipate challenges in planning and deploying smart card technology in a rural environment.

Install an electronic transit card system to enhance rural transit agency performance and coordinate human service transportation between agencies to achieve more efficient services.

Application Areas

Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Service Coordination

Related Unit Cost Subsystems

Transit Management Center (TR)

Keywords

None defined

ID: 2010-00648