Two thirds of bus tracking website users said they used transit more frequently because of the availability of real-time information.
An evaluation of the SmartBus ITS implementation program for the Chattanooga Area Regional Transporation Authority.
Researchers used data from the data archives and interviews with CARTA staff and administration in order to assess the impact that the technologies had on performing daily functions such as operations, scheduling, service planning, and maintenance.
The introduction of DMS at several stations and an online tracking page provide users with real-time information about bus arrivals. Two thirds of online users said that they use transit more frequently because of the information. Additionally, implementation of RDMS allowed CARTA to reduce the number of major in-service breakdowns experienced by their fleet because of warnings sent to the maintenance staff at the end of each day. This decrease in breakdowns improved customer satisfaction with the service. Riders and the Mayor’s Office of Disabilities appreciated the introduction of AAS with LED signs that proved next stop information on the buses.
Author: R. Haas (SAIC), E. Perry (SAIC), J. Rephlo (SAIC)
Published By: United States Department of Transportation ITS Joint Program Office Research and Innovative Technology Administration (RITA)
Source Date: 12/01//2009
EDL Number: 14937URL: http://ntl.bts.gov/lib/32000/32900/32928/t61027_ph3.pdf
Average User Rating
Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Maintenance
Intelligent Transportation Systems > Transit Management > Information Dissemination > Internet/Wireless/Phone
Intelligent Transportation Systems > Transit Management > Information Dissemination > In-Terminal/Wayside
Intelligent Transportation Systems > Transit Management > Information Dissemination > In-Vehicle Systems
Related Metropolitan Integration Links
Typical Deployment Locations
Automated Announcement System, AAS, Remote Diagnostic Maintenance System, RDMS, real-time passenger information