Most truck drivers who participated in an evaluation of CVISN technology felt that electronic screening saved them time but lacked a set of standards governing inspection selection; motor carriers were concerned with the cost-effectiveness of the technology.
Customer satisfaction was assessed using mail-in surveys received from 158 motor carriers and in-person interviews conducted with 61 truck drivers.
- Motor carriers were concerned with the cost-effectiveness of electronic screening methods and the expansion of state regulation.
- Truck drivers vigorously wanted standards governing the rules and procedures for inspection selection.
- Most truck drivers who experienced electronic screening felt it saved them time.
Author: Orban, John E., et al.
Published By: Federal Highway Administration, U.S. DOT
Prepared by Battelle and the Charles River Associates for the U.S. DOT
Source Date: March 2002
EDL Number: 13677URL: http://ntl.bts.gov/lib//jpodocs/repts_te//13677.html
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