In Salt Lake City, Utah, a transit Connection Protection system yielded a small, but not statistically significant, increase in the number of travelers satisfied with their travel experience; 87 percent compared to 85 percent.
An evaluation was conducted to assess the performance of the CP system and the response of passengers and system operators. The methodology used for the qualitative component consisted of surveys and interviews. A high percentage of passengers on selected bus trips at three of the TRAX train stations were surveyed. These surveys assessed rider experiences taking into account all of their transfer experiences so that the full range of potential connections, with or without CP could be evaluated.
The system resulted in a small increase in the number of travelers satisfied with their travel experience; 87 percent compared to 85 percent. Even though the difference is not statistically significant, it suggests a small but positive effect of CP as measured by rider reports of trip satisfaction and connection success.
Author: Jeffery Jenq, Chris Cluett, Ben Pierce and Alan Pate, Battelle
Published By: ITS Joint Program Office, U.S. Department of Transportation
Source Date: 5/12/2004
EDL Number: 14074
Other Reference Number: FHWA-JPO-05-005URL: http://ntl.bts.gov/lib//jpodocs/repts_te//14074.htm
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automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD