From the 511 Deployment Coalition case study: total costs (to design, implement, and operate for one year) averaged $2.5 million among six statewide systems and $1.8 million among three metropolitan systems.
Ft. Lauderdale,Florida,United States; Orlando,Florida,United States; Miami,Florida,United States; Statewide,Utah,United States; Statewide,Arizona,United States; Statewide,North Carolina,United States; Statewide,Virginia,United States; Statewide,Kansas,United States; Statewide,Washington,United States
- Equipment and 511 content preparation
- Marketing and evaluation
To address the limitations of the initial costs analysis, the 511 Deployment Coalition conducted a more in-depth cost analysis based on the experience from nine 511 deployers. The nine 511 systems include six statewide systems: Utah, Arizona, North Carolina, Virginia, Kansas, and Washington; and three metropolitan/regional systems in Florida: Tampa, Southeast Florida, and Central Florida. As a result, this case study provides decision-makers and planners with the costs from existing 511 systems and supports the Coalition's outreach effort to bring more 511 systems on-line in the next few years. The Coalition believes that the nine systems represent conditions that others are likely to experience (e.g., large-scale deployments undergoing major enhancements, a variety of traveler information service offerings, system development from scratch).
Although the costs of the nine systems vary widely, future 511 deployers can study each sample system described along with the associated detailed cost presented in the report to better plan and estimate costs for their specific system. The report authors caution the reader to use care and to factor in the system context when comparing costs. Each of the nine systems vary in size, complexity, how long deployed, business model, marketing, level of usage, functionality already in place when deployed, features added after deployment, and the structure of the local telecommunications carriers and pricing structures, which contribute to variability in overall deployment and operating & maintenance (O&M) costs.
The cost category framework established in the initial cost collection activity was applied in this later cost analysis case study. The timeframe for costs was further refined into three distinct phases:
- planning and design,
- implementation, and
- first year O&M.
Planning and Design
The overall costs of the three metropolitan Florida systems, excerpted from the report, are presented below. On average the metropolitan systems costs $1.8 million to design, implement and operate during the first year. The range is from just over $1.5 million to just over $2 million.
Planning and Design
The case study also analyzed system efficiency with which deployers delivered services to callers. The average O&M cost per call ranged from under $0.50 to just under $2.50. The average cost per call was under $1.00 for five of the nine systems. The volume of calls received affects the average cost per call. Of the nine systems, those with higher call volumes are able to spread the cost over a greater number of calls. Typically, these are systems that have been deployed for a longer time and have accumulated a higher call volume than some of the newer, less efficient systems.
Author: 511 Deployment Coalition
Published By: 511 Deployment Coalition
Source Date: November 2006URL: http://www.deploy511.org/minutereports.htm
Overall cost range of a metropolitan 511 system: $1.5 million to $2.4 million.
Average cost per call range: under $0.50 to just under $2.50.
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