Benefit

In San Jose, California, a paratransit driver commented that she was satisfied with a new AVL/CAD scheduling and routing system, and said it was useful for settling disputes concerning on-time performance .

March/April 1997
San Jose,California,United States

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Summary Information

This article described the experience of the paratransit transportation broker Outreach program after implementation of several ITS improvements in San Jose, California. Improvements included a digital geographic database, an Automatic Vehicle Location system on a portion of the vehicles under contract to Outreach, and an automatic scheduling and routing system. Outreach benefited from increased ridership, better on-time performance, and a $500,000 reduction in operating costs during the first year of system operations.


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Source

Reaching Out with ITS

Author: Taylor, Steven T.

Published By: ITS World

Source Date: March/April 1997

Other Reference Number: pages 24-28


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Application Areas

Intelligent Transportation Systems > Transit Management > Operations & Fleet Management > Automatic Vehicle Location / Computer-Aided Dispatch

Intelligent Transportation Systems > Transit Management > Transportation Demand Management > Dynamic Routing/Scheduling

Goal Areas

Customer Satisfaction

Typical Deployment Locations

Metropolitan Areas

Keywords

automated vehicle location, computer aided dispatch, automatic vehicle locator, AVL, CAD, AVL/CAD, paratransit, demand-responsive transit

Benefit ID: 2007-00498